Why is it so hard to get a good tradie?

Letter to a roofing company, after quoted $495 to fix leaking flume and $3003 to fix badly-designed clear-roofed enclosed patio / sunroom area
Thank you for the quote.

I have delayed responding because I wished to consider my response.

As the property (a family home temporarily a rental) has several problems, and I wanted to get urgent ones sorted and budget for the others, I asked for someone to inspect the property to estimate both for the items you quoted and for other work – including things of which I might not be aware.

I was told that the inspection might be on the following week’s Thursday or Friday, and that I would be called so I could be there. Late in the next week I was doing a minor repair there, and one of the tenants told me that workmen had been “seeing to the roof” on the Monday – no card had been left, so I was unsure what had happened. I called your office, and was told that a quote had been sent (I check my spam, and had not seen it. I ran a search over our email in case it was in deleted or junk, and it was not.) I was sent a copy of the quote and was told that I had been called on the Monday but not responded – I did not remember a missed call, but had I had 2 from the same number I would have remembered. There was no text or voice message. In any case, it would not have been convenient for me to attend that day.

Your office put me in touch with the tradesman, whose manner left me feeling both that he was certain that I was silly and that he was unwilling to consider that I needed to be present for the quote process “as I had been quite detailed about what I needed.” As one of the details was that I wanted to talk about work needed later, this was irritating; as one of the items I wanted to talk about for the quote was whether there should be sarking with the tiles, and as another was to find out exactly what changes would be recommended to the back room’s roof and gutters, I was beyond doing more than politely ending the conversation. I cannot agree to $3003 for work without a detailed explanation of the proposed changes and the reasons for them.

I have had a tiler visit, who said that the rear room and the longer-term items were better discussed with a business dealing in more roof plumbing and reroofing, but for $80 changed the way the leaking flume was collared and flashed – and lowered its hood, so that rain could no longer blow in sideways. Since then, there has been no water ingress in the room beneath. What happens with the next pounding storm remains to be seen.

I understand that the difficult weather will have put your company into a stressful period, and so have delayed responding – giving time for your work and my temper to calm a little. If you are interested in trying again to quote on the longer term problems, on changes (if any) the flume area might need to make it permanently watertight, on stopping another leak found the weekend before your inspection, and can provide a more detailed description of the proposed changes to the back room roof and gutters, I am interested in considering your itemised quote.

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